Deposit, Cancellation, etc.

Because of limited availability, I may request a deposit to hold your booking. Please pay careful attention to the following conditions:
  1. REFUND: Your deposit will be refunded ONLY if
    • You cancel or reschedule MORE THAN 48 hours before our scheduled appointment, OR
    • I cancel at any time OR
    • You’ve complied with & request refund per my satisfaction guarantee.
  2. FORFEIT: You forfeit your deposit if you cancel OR reschedule less than 48 hours before our appointment. It will not be applied to a rescheduled appointment, because I’ve already lost the time that was saved for you and it is too short notice to make another booking.
  3. I may cancel/reschedule for any reason*, but rest assured that if we are within 24 hours of your appointment I will only do so for emergencies.
  4. I haven’t had to so far, but I reserve the right to refuse service to anyone, at any time. If I do so, your deposit will be refunded. I respect your right to do the same. Read my satisfaction guarantee.
  5. If you have any concerns or needs regarding this agreement please clarify directly with me in conversation so we can come to a mutually suitable arrangement.
*VIP regulars get priority scheduling, extended sessions & availability, bonus boner time, & other benefits. I may cancel your appointment with 24+ hours notice for more competitive offers – unless your appointment starts in less than 24 hours, or it’s an overnight appointment, or you are a VIP regular, or if we make a previously agreed amendment to our cancellation agreement.